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Dart Controls
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Product Repair / Upgrade


As a benefit to its customers, Dart offers a Repair / Upgrade service.  This service is performed at the Dart factory by Dart personnel – no third parties involved.  To best take advantage of this benefit, please do the following:

  1. If you have a control that you suspect may need work, FIRST visually inspect the bottom of the circuit board (do not remove from heat sink) – if PCB traces are blown, the control is Beyond Economical Repair.  Do not waste time / expense sending in
  2. If no traces are blown – next check the product Serial Number.  A general rule:  controls not older than 5 years from date of manufacture are eligible for service.  The first three characters of the S/N give you the manufacture date:  example – ‘E15’ is May of 2015 – this control is eligible thru April of 2020
  3. Package the control for return:
    • Ship to Dart Controls, 5000 W. 106th Street, Zionsville, IN 46077 USA, Attn: Repair
    • Make certain to include your contact info inside
    • If possible, describe why you are sending the control in – what is the issue?
  4. If you are sending in a control for an Upgrade, call or email Dart in advance to make certain the product you have can be upgraded as you wish, then follow the same steps above.
  5. In all cases, once the Repair / Upgrade is received and analyzed, we will contact you with expected cost and time to return.  We will not proceed with any chargeable work until we have your approval.
Questions?  Call 317-873-5211 (USA) or email sales@dartcontrols.com

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